Voucher delivery temporarily suspended
Dear Toluna members,
Due to the very high volume of orders we have received since the beginning of December, which resulted in serious delays in voucher delivery time, we have temporarily suspended the delivery of vouchers.
You can still place an order for a voucher, but they will not be sent out immediately; we will resume delivery of vouchers around mid January. This of course will not affect your points balance in any way- once we’ve caught up with our backorders delivery time will return to normal.
We understand that this temporary condition may cause you some inconvenience and we hope you understand that we have taken this measure in order to improve our voucher delivery time and in order to eliminate any unreasonable delays. We appreciate your patience and understanding and our doing our best to resolve this problem as quickly and efficiently as possible.
Avner & the Toluna Team