Update on site problems
Over the past few weeks we have been dealing with several technical issues that have seriously affected site performance.
The biggest problem was caused by the appearance of duplicate sponsored polls; as a result they appear to our members as polls that have not yet been answered, but after voting on these polls members’ accounts were not credited with points. This issue has been fully resolved; we would like to thank you again for your patience, as we are well aware that this problem has caused our members a lot of grief.
If you still come across polls or opinion topics in French, you may need to reset your browser’s cookies.
IMPORTANT NOTE: after you reset your browser’s cookies you will be required to enter your username and password next time you visit Toluna; the same will apply to any other website that requires that you login.
If you use Firefox, here is what you need to do:
- From the “Tools” menu, select “Options”
- Go to the “Privacy” tab
- Click “Settings”, and make sure “Cookies” are selected in the “Clear private data menu”
- Click “Clear now”
If you use Internet Explorer 7, here are the steps:
- From the “Tools” menu, select “Internet Options”
- Select the “General” tab
- Click “Delete” in the “Browsing History” section
- Click “Delete Cookies”
Another problem that has been taken care of pertains to access to members’ public profiles; some of the profiles were inaccessible, and this problem has been resolved as well.
We’ve created an opinion topic which we have exported to the blog, which you can use as an additional method of communication with Toluna; please let us know if you encounter any additional problems. You can also post your opinion on this topic by clicking here.
See you on the site,
Avner & the Toluna Team