Using the blog for support requests

The following post has already been published on our blog, but I thought in light of the many comments that have been left here recently that it would be a good idea to explain once again how commenting on the blog works:

There have been many comments left on the blog recently which are in fact support requests from our members. As much as we would love to respond to these comments and solve our member’s problems, there is little we can do when a comment is left anonymously.

If you are leaving a support request as a comment, please be sure to include your Toluna username, which will allow us to contact you directly- otherwise there is absolutely no way for us to determine the commentator’s identity which means we are unable to provide a reply.

See you on the site,
Avner & the Toluna Team

2 responses to “Using the blog for support requests”

  1. Simon Gair says :

    I have had 1600 points deducted from my total with reference to survey SO-9605. What is that all about then?

    Simon Gair

    username sgair

  2. Jenny Kavanagh says :

    Username Paige1908
    Can you please explain why my points balance on the homepage is 47725, but under my points page it is only 28580. Many thanks

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